Terms & Conditions
1. Services
Zavra ("we", "us") provides automation and software services under terms agreed separately for each project. The specific scope of work, delivery timeline, and pricing are confirmed in writing before work begins.
2. Project delivery
Delivery timelines depend on the selected package:
- Start — 1 week
- Business — 2 weeks
- AI System — 3 weeks
The delivery period starts from the date the advance payment is received and assumes timely cooperation from the client in providing necessary access and materials.
3. Payment terms
Payment is made in two instalments: 50% upfront before work begins, and 50% on the final invoice before delivery. Payment is via SEPA bank transfer. Work does not start until the advance payment is received.
4. Revisions
Each project includes one round of revisions within one week of delivery. Further changes not caused by our errors are billed separately.
5. Intellectual property
Upon receipt of final payment, all custom code and configuration created for the client becomes the client's property in full. Zavra retains the right to use publicly available tools, frameworks, and third-party integrations at its discretion.
6. Confidentiality
Both parties agree to keep confidential all sensitive business information exchanged during the project. This obligation survives the end of the engagement.
7. Limitation of liability
Zavra's liability is in all cases limited to the amount paid for the project. We are not liable for indirect damages, lost revenue, or failures of third-party platforms.
8. Governing law
These terms are governed by the laws of the Republic of Estonia. Disputes are resolved in Harju County Court.
9. Changes
Zavra may update these terms. For material changes, clients will be notified by email at least 14 days in advance. For new projects, the terms current at the time of signing apply.